Support Center

Make sure you are entering the correct mobile number or other login information associated with your Kaichigram OTT account.

If you use OTP-based login, check that you have entered the latest OTP received on your registered mobile number. OTPs may expire after a limited period.

If you continue to experience problems, please contact our support team.

If you don't receive an OTP:

• Check that your mobile number is correct.
• Make sure your phone has an active network connection.
• Wait for a short time before requesting another OTP.
• Avoid requesting multiple OTPs within a very short period.

If the issue continues, contact Customer Support.

Availability of mobile number changes may depend on your account status and our current account-management features.

Please contact Customer Support if you need assistance updating your account information.

Select an available subscription plan on Kaichigram OTT and follow the payment instructions shown during checkout.

Once your payment is successfully processed and confirmed, the applicable subscription should be activated on your account.

Sign in to your Kaichigram OTT account and visit your account or subscription section to view your available subscription information.

Sometimes payment confirmation may take additional time.

Please refresh or reopen the application and check your subscription again.

If your subscription is still not active, contact Customer Support with:

• Your registered mobile number
• Transaction or payment reference ID
• Date of payment
• Amount paid
• Screenshot of the payment, if available

Do not send your UPI PIN, OTP, CVV, card PIN, or banking password.

The payment methods currently available to you will be displayed on the payment or checkout page.

Availability may vary depending on the payment provider, device, platform, or other factors.

If your payment fails, first check whether the amount was actually deducted from your account.

If no amount was deducted, you may try making the payment again.

If the amount was deducted but the transaction was unsuccessful or your subscription was not activated, contact Customer Support with your transaction details.

Refund processing for failed or reversed transactions depends on the payment provider, bank, transaction status, and applicable policies.

If an amount was deducted but the transaction failed, it may be automatically reversed by the bank or payment provider.

Contact us if you need assistance with a payment-related issue.

Video playback can be affected by your internet connection, device, application version, or temporary service issues.

Try the following:

• Check your internet connection.
• Close and reopen Kaichigram OTT.
• Restart your device.
• Update the app if an update is available.
• Try switching between Wi-Fi and mobile data.
• Check whether other videos are playing normally.

If the issue continues, contact Customer Support.

Buffering generally occurs when the internet connection is slow or unstable.

For a better streaming experience, use a stable broadband, Wi-Fi, 4G, or 5G connection where available.

Streaming quality may automatically adjust depending on your network conditions.

Content availability may change because of licensing rights, geographic restrictions, expiration of rights, platform availability, or other contractual requirements.

Some content may therefore be added, removed, or temporarily unavailable.

Kaichigram OTT may be available across supported platforms such as:

• Android smartphones and tablets
• Web browsers
• Supported Smart TVs and connected devices

Device and platform availability may change as we continue developing our services.

Try:

1. Closing and reopening the app.
2. Checking your internet connection.
3. Restarting your device.
4. Updating Kaichigram OTT to the latest available version.
5. Clearing the app cache where supported.

If the problem remains, contact Customer Support and provide your device model, operating system version, app version, and a short description of the issue.

Kaichigram OTT focuses on digital entertainment and may offer movies, web series, shows, short-form entertainment, devotional programming, and other content.

The available catalogue may change over time.

Yes. Kaichigram OTT is focused on making regional entertainment accessible to digital audiences.

Available languages and titles depend on our current content catalogue and licensing rights.

No.

Never share your login OTP, UPI PIN, card PIN, CVV, password, or banking credentials with anyone.

Kaichigram OTT support should never require these confidential credentials to resolve a normal support request.

If you believe you have discovered a security or privacy issue involving Kaichigram OTT, please contact us and provide sufficient details for our team to investigate.

Do not publicly disclose sensitive account information.